Last updated: September 16, 2026
Chicoryhomemall offers free returns within 30 calendar days after delivery. You can return eligible items by mail. To start a return, email info@chicoryhomemall.com with your order number, the item you want to return, and the reason. If the item is defective, damaged, or incorrect, include photos. We review your request and send return instructions and a prepaid return label.
Return address:
Chicoryhomemall
75 N Carlton St
Harrisonburg, VA 22802
United States
We do not charge restocking fees. We do not charge reset fees. We do not charge return shipping fees for eligible returns.
Remorse returns and defective returns
| Scenario | Examples | Condition | Return shipping | Fees | Resolution |
|---|---|---|---|---|---|
| Remorse | You changed your mind, ordered the wrong item, or no longer need the item | Item is unused, in original packaging, with all parts and accessories | Free prepaid return label | No restocking fee, no reset fee | Refund to the original payment method |
| Defective | Item arrived damaged, faulty, incorrect, or with missing parts | Contact us within 30 calendar days after delivery and provide photos | Free prepaid return label | No restocking fee, no reset fee | Replacement or refund |
Remorse returns. You are responsible for keeping the item unused and in its original packaging until the return is approved and shipped. Do not assemble or install the item if you plan to return it because of remorse. If you have already assembled the item, contact us first so we can review the condition. Machine-washable sofa covers must be returned with all covers, cushions, and parts included. Teak furniture must be repacked securely for transit.
Defective returns. If an item arrives damaged, faulty, incorrect, or with missing parts, contact us within 30 calendar days after delivery. Take photos of the item, the packaging, and the shipping label. We provide a prepaid return label and cover the return shipping cost. After we receive and inspect the returned item, we send a replacement when the same item is in stock. If it is out of stock, we issue a refund to the original payment method.
Refund timing
After we receive your return, we inspect it within 1–2 business days. If the return meets the conditions above, we process the refund within 1–2 business days. The refund goes back to your original payment method. Your bank or payment provider posts the refund within 7–10 business days after we process it. The total time from our receipt of the return to the refund appearing in your account is 8–12 business days.
Cancellations
If your order has not shipped, email info@chicoryhomemall.com to request cancellation. We confirm whether the order can be canceled. If the order has already shipped, use the return process above after delivery.
Care reminders
Machine-washable modular outdoor sofa covers should be washed according to the care label attached to the cover. Teak outdoor furniture develops natural color changes over time when exposed to sun, rain, and temperature changes. These changes are part of the material’s normal outdoor performance. Accessories should be returned with all original hardware, straps, or parts included.