Last updated: September 16, 2026
Chicoryhomemall respects your privacy. This policy explains what personal information we collect, how we use it, when we share it, and the choices you have. This policy applies to chicoryhomemall.com and to orders placed through our website.
1. Information we collect
We collect information you provide when you place an order, create an account, contact us, or request a return. This information includes your name, billing address, shipping address, email address, phone number, order details, and return details. When you contact us, we collect the content of your message and any photos or files you send.
We also collect technical information when you use our website. This includes your IP address, browser type, device type, pages you view, and how you interact with the site. Our payment provider collects payment information needed to complete your payment. We do not store full payment card numbers on our website.
2. How we use information
We use your information to process and ship orders, send order confirmations and tracking updates, handle returns and refunds, respond to customer service requests, and prevent fraud. We also use information to improve our website, understand which products are viewed, and manage our online catalog.
We send marketing emails only when you choose to receive them. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting info@chicoryhomemall.com.
3. Cookies and similar technologies
We use cookies and similar technologies to keep your cart working, remember your preferences, measure website traffic, and understand how visitors use our site. Essential cookies are needed for checkout and site security. Analytics cookies help us understand site performance. Marketing cookies are used only when you allow them.
You can control cookies through your browser settings. If you disable essential cookies, checkout and other parts of the website may not work correctly.
4. When we share information
We share information with service providers that help us run our business. These providers include payment processors, shipping carriers, website hosting providers, analytics providers, and customer support tools. We share only the information needed for those providers to perform their services.
We do not sell your personal information. We do not share your personal information with social media platforms because we do not maintain social media contact channels for this store. We share information when required by law, when needed to protect our rights, or when needed to prevent fraud.
5. Your rights
Depending on where you live, you have the right to request access to your personal information, correct inaccurate information, delete your information, or opt out of marketing. You also have the right not to be discriminated against for exercising your privacy rights.
To make a request, email info@chicoryhomemall.com. We verify your request and respond within 30 days. If you are in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation. If you are a California resident, you have rights under the California Consumer Privacy Act.
6. Data retention
We keep order records for as long as needed to fulfill orders, handle returns, meet legal requirements, and resolve disputes. We keep marketing contact information until you unsubscribe or ask us to delete it. We delete or anonymize information when it is no longer needed for these purposes.
7. Data security
We use administrative, technical, and physical safeguards to protect personal information. These safeguards include access controls, encrypted connections, and limited access to order data. No method of transmission over the internet is completely secure, so we cannot promise that information will never be accessed without authorization.
8. Children
Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact info@chicoryhomemall.com and we will delete it.
9. International transfers
We are based in the United States. If you access our website from another country, your information is transferred to and processed in the United States. We use appropriate safeguards when required by applicable law.
10. Contact
For privacy questions, email info@chicoryhomemall.com, call +1 540-820-3540, or write to Chicoryhomemall, 75 N Carlton St, Harrisonburg, VA 22802, United States. Our service hours are Monday–Friday, 9:00 AM–6:00 PM ET.